No Return, Only Exchange

Mandatory Unboxing Video: To be eligible for an exchange, you must provide a clear and complete unboxing video that shows the following:

• The unopened package with the original outer seal intact.
• The entire process of opening the package.
• A clear view of the product and its condition immediately upon opening.
• This video serves as proof that the package was not tampered with.
• Personalized and Made-To-Order products are only eligible for exchange in cases of genuine defects or discrepancies.

1. 7-day Exchange: You can exchange your item for up to 7 days from the date of delivery, no questions asked against a same product exchange subject to a successful inspection of the items (which may take up to 7 days from the date of receipt at the Company's warehouse/store).However, Personalised and Made-To-Order products are not eligible for 7-day returns and can only be returned in case of spurious/defective products. We do not provide Returns or buyback services. 

2. Please note that any claim for non-receipt of a product or empty box will be entertained only if submitted within 24 hours of receipt along with an unboxing video which includes the original outer seal.

3. Lifetime exchange & buyback - Beyond 7 days, you can not opt for exchange.

4. For exchange, should we find any deficiencies/defects in the product returned to us (including but not limited to missing stones/packaging, damages, etc.), the exchange amount shall be adjusted depending on the extent of the deficiency or defect. In case of significant damage, the Company may, at its sole discretion, refuse to accept the product. In all such matters, the decision of the Company shall be final and binding.

5. The price on the website/app is based on average product weight. Your actual product weight may wary. A deviation in weight of the actual product may result in a minor excess charge/refund, both of which shall be communicated within 48 hours of placing your order. You shall have the option to cancel your order within 24 hours of this communication. In case of COD, we request you to pay the full amount upfront. Excess amount collected, if any, shall be refunded and short collection shall be requested, within a maximum of 48 hours after delivery. The weight communicated in the invoice shall be the final weight

6. Please note that refunds take a minimum of 7-10 working days from the date of receipt of the jewellery at our store/central warehouse.

7. Please note exchange and buyback are only valid on NADIYAA Jewellery - any other jewellery will not be accepted, regardless of brand/purity, etc.

8.Damages due to mishandling, negligence, impact damage, accidents, tampering, etc. and loss of Surface finish/colour of the product and loss of stones from the product is not covered under Warranty.

9 Please note there might be up to 2% variation in the weight/dimensions/colour of the product against mentioned specifications.

10. Lifetime Plating service - We do not provide Lifetime plating service on your jewellery purchased from NADIYAA Stores.

please contact us at nadiyaamarketing@gmail.com.